Data We Collect

We may collect identity and contact data, communication content, technical data, cookie preferences, and usage analytics when you interact with the website and submit forms.

Purposes and Legal Bases

We process data to respond to inquiries, maintain platform security, improve service quality, comply with legal duties, and manage consent preferences. Legal bases include consent, legitimate interests, and legal obligations.

Retention Periods

Inquiry records are retained for up to 24 months unless a longer period is required by law or dispute management. Technical and analytics data is retained for up to 14 months where applicable.

International Transfers

When data is transferred internationally, we use lawful safeguards such as contractual protections and equivalent security requirements.

User Rights

You may request access, correction, deletion, restriction, portability, and objection where applicable. You may withdraw consent at any time without affecting prior lawful processing.

Security Measures

We apply technical and organizational controls including encrypted transport, access control, data minimization, and regular process reviews.

Data Sharing and Processors

Data may be handled by vetted service providers for hosting, analytics infrastructure, form delivery, and communication tooling under contractual confidentiality and data protection duties.

Children and Sensitive Data

This website is not intended for children. We do not intentionally collect sensitive medical data through ordinary contact forms and ask users to avoid sharing unnecessary special-category information.

Incident Response

In the event of a security incident, we assess scope, apply containment controls, notify relevant authorities where required, and communicate with affected users in line with legal obligations.

Complaints

You may contact us first to resolve concerns. You also have the right to lodge a complaint with a relevant supervisory authority.